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As a result of ongoing growth, our client is seeking a Project Manager with a strong focus on customer satisfaction.
Job Specification: Project Manager – Diss, Norfolk
Overview
Join a dynamic project team under the guidance of the Operations Manager, where your exceptional interpersonal skills will shine. As a Project Manager, you will play a pivotal role in fostering strong relationships with both internal and external customers. We are looking for an enthusiastic, professional, and self-motivated individual who is dedicated to enhancing customer satisfaction through diligent project management and attention to detail. A background in the construction industry is highly beneficial.
Key Responsibilities
- Customer-Centric Project Management : Take full ownership of projects from handover to installation, with a strong emphasis on delivering an outstanding customer experience.
- Collaborative Meetings : Conduct meetings with the sales team on complex, bespoke projects prior to contract agreement to ensure all customer specifications and expectations are met accurately.
- Progress Communication : Lead weekly meetings with internal departments to provide clients with timely progress updates, ensuring transparency and a commitment to customer service at all stages of the project.
- System Maintenance : Keep our in-house system updated with project progress from sales release to installation, maintaining clear communication about the status of each project.
- Client Engagement : Regularly engage with clients through in-person meetings, phone calls, and written correspondence, keeping them informed and focused on their needs throughout the project lifecycle.
- Cross-Department Collaboration : Work closely with other departments and suppliers to ensure seamless service delivery and address any customer needs promptly.
- Logistics Management : Oversee transport and dispatch requests, ensuring timely delivery and adherence to customer timelines.
- Payment Adherence : Ensure clients comply with payment terms and proactively address any issues related to project deliverables to maintain customer satisfaction.
- Documentation and Compliance : Carefully document and manage variations to projects, ensuring all changes align with client expectations and contractual agreements.
- Health and Safety Standards : Adhere to our clients’ high standards and comply with all health and safety regulations to guarantee a safe working environment for everyone involved.
- Process Improvement : Contribute to the development and enhancement of new processes that drive better performance within the department and overall company efficiency.
- Site Visits : Travel to project sites as necessary for surveys or meetings, reinforcing our commitment to customer engagement.
- Pre-Contract Meetings : Attend pre-contract/pre-start meetings with the Group Sales Teams to ensure all customer requirements are understood and met from the outset.
- Internal Communication : Provide clear and concise instructions to internal departments to facilitate efficient project completion and uphold customer service excellence.
- Reporting Assistance : Assist in preparing reports for the Senior Management Team and Board of Directors, ensuring that customer feedback and project insights are included.
- Additional Support : Complete any other tasks as required to support your team and enhance the customer experience.
If you're ready to take on a challenging yet rewarding role where your efforts will directly impact customer satisfaction and project success, we would love to hear from you!
