Account Manager

Account Manager

Our client, a leading procurement company based on the outskirts of Norwich, are currently seeking an Account Manager to join their Fuel Team.

This is a full time, permanent role, based in Norwich, working 37.5 hours per week.

Salary: £28,000 per annum

Job purpose and overview:

You will be responsible for leading on Member Service Requirements with the Procurement Manager and facilitating the smooth migration of key product areas to ecommerce platforms where relevant.

As the Account Manager, you will be focused on simplifying and digitising the Fuel procurement processes, ensuring our members receive expert Fuel account management support along with excellent customer service.

Benefits:

8% employer pension contribution

26 days holiday per annum, plus bank holidays. This rises with each years service by an additional day, up to 7 extra days

Have your birthday off as an extra days holiday, if it falls on your working day

Free lunch daily from our clients onsite Café

Membership (giving discounts at hundreds of retailers and suppliers)

Life assurance

Discounted gym membership

Cycle to work scheme

Hybrid working

Free onsite parking

Duties and Responsibilities:

Providing members with expert fuel guidance along with account management support on all core and ancillary product lines

Service Member Fuel requirements received via telephone/email/ ecommerce platforms

Promptly answer calls with excellent levels of customer service

Dealing with order processing and enquiries ensuring the best prices and required delivery timescales

Servicing Fuelcard and Fuel/LPG Top up services

Ensure members are kept updated with progress on their orders

Taking responsibility of all failed quotations to identify and report reasons for procurement resolution

Identify new business opportunities for and work towards increasing member commitment

Supporting any proactive seasonal calling campaigns to ensure our members are aware of all products and services and upselling whenever possible

Assisting with administrative tasks as required

Ability to work outside of usual office hours as and when required. You may also be asked to represent the company outside of the office

Assist the invoicing teams where necessary to facilitate prompt member/supplier query/billing resolution

Essential Skills, Qualifications & Experience (non-exhaustive list):

Exemplary customer service skills

Excellent communication skills, both written and verbal

Learn about new technologies

Write clear and convincing proposals

Undertake analysis and summarise findings clearly

Strong IT and data management skills including all Microsoft Packages

Excellent record keeping skills

Previous experience working in a customer service industry

Strong administrative skills

Patience with non-technical people

DesirableSkills, Qualifications & Experience (non-exhaustive list):

Problem Solving, ability to handle unexpected or difficult situations

Ability to win new business

Fuel industry experience

Basic knowledge of ecommerce platforms and handling online order requests

Able to work to tight deadlines in a fast-paced environment

Able to come up with ideas for improvement and development of the Fuel category

Team player but also able to work alone and use own initiative

Further information:

Working as an integral part of the Fuel team you will deliver a smooth procurement process based on Members needs and requirements.

Committed to building strong partnerships throughout the supply chain to ensure the highest levels of service and competitive pricing.

For further details of this exciting opportunity please forward a copy of your CV today!

Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications, we receive Im afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd