Business Support Administrator

Job Title: Business Support Administrator
Contract Type: Permanent
Location: South East of England
Role Type: Full-time

About Us:
Our client is a premier construction company located in the Southeast of England, established in 2014. As a family-owned enterprise, we take pride in our extensive knowledge of the construction industry and our dedication to providing a friendly, top-notch, and professional service. Our commitment extends from the initial concept to the final delivery, consistently striving to exceed expectations and deliver exceptional results on every project.

Based in Norwich, our client offers a wealth of experience in delivering high-quality, innovative project management in both the private and public sectors, utilising design and build, partnering, and traditional approaches.

We are seeking a Business Support Administrator to join our growing team. In this role, you will serve as the first point of contact for customers and visitors, maintaining excellent relationships with staff. You will oversee the smooth operation of the office environment, manage company mail, and handle accounts administrative tasks. This position offers a unique opportunity within a dynamic construction business currently experiencing significant growth.

Key Responsibilities:

• Answer incoming telephone calls and transfer them to the appropriate staff members.
• Respond to general inquiries and direct them to the relevant department or personnel.
• Manage administrative tasks, including correspondence, filing, and document printing.
• Maintain accurate and detailed customer records, including the creation of new customer accounts.
• Assist the finance department with daily and monthly bank reconciliations.
• Support the preparation of management accounts and month-end activities.
• Carry out general administrative duties as needed.
• Organise meetings and provide refreshments as necessary.
• Manage company mail, ensuring incoming correspondence is recorded, date-stamped, and distributed; prepare and record outgoing mail for daily postal collection.
• Order stationery and office supplies as needed.
• Conduct filing, photocopying, and printing of documents as instructed.
• Compose professional documents, such as letters, reports, and memorandums.

Skills & Experience Required:

• Exceptional telephone and customer service skills.
• Represent the company well—be well-presented with a consistently friendly yet professional demeanour.
• Ability to work independently with minimal supervision.
• Proficiency in Microsoft Word, Excel, and other Office applications.
• Initiative and flexibility in approaching tasks.
• Strong team player.
• Excellent attention to detail, ensuring accuracy in all work.