Income Officer

Marks Consulting Partners are currently looking for an Income Officer to work with one of our local authorities in Norfolk.

What the job will be doing

• Act as the first point of contact for customers and colleagues, handling a wide range of income related calls and queries from residents.
• Managing a high level of rent accounts through rent sense.
• Updating rent accounts through our orchard system ensuring that notes are comprehensive and up to date.
• Maximising the collection of rent arrears and other rechargeable income.
• Ensuring that customers are managed effectively within our policies and procedures.
• Negotiating payment agreements with customers, taking into consideration customers personal and financial circumstances. Explaining legal terms and the implications of non-payment and reduction of rent arrears.
• Take a collecting with care approach to ensure that the customers circumstances are understood. Provide the support that customers need to reduce rent arrears and maintain their payment agreements.
• Manage referrals to the court service either directly or via court officers to ensure appropriate legal (where possible DIY court action) and recovery action is taken.
• Provide comprehensive advice and information to customers about their rent payments, and about welfare benefit entitlement and debt counselling
• Assist vulnerable customers by making referrals to our money advice team, support services and liaising with support workers and other colleagues internally and externally.
• Regularly liaise with internal and external source such as other housing teams and council departments to build and maintain excellent working relationships with customers.
• Carry out any necessary administrative tasks as and when required

What you will need

• Experience of working in a housing association or local authority dealing with income collection and recovery
• Familiarity of managing rents and procedures around maximising income
• Knowledge and application of housing legislation such as Welfare Reform
• Court application work
• Attending court

How to Apply

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property staff for the public sector including housing associations, local authorities, and related private sector companies. We do not advertise all of our vacancies so please give us a call and register with us to be notified of all suitable roles.

Industry

Housing