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2nd Line Service Desk Engineer
Location:Norwich
Are you a skilled IT support professional looking for your next challenge in a dynamic and professional environment?
We are hiring on behalf of our client, a leading UK law firm, for a2nd Line Service Desk Engineerto join their IT team in Norwich.
The Role
- Provide2nd line technical supportvia phone, email, and in-person.
- Diagnose and resolvehardware/software issues(Windows 10/11, Microsoft 365, iManage, iOS).
- Act as anescalation pointfor the 1st Line Service Desk team.
- Manage endpoint devices usingSCCM, Intune, and other tools.
- Ensure compliance, software updates, and liaise with third-party vendors.
- Train and support end-users to enhance their IT experience.
What You Need
- Proven2nd Line IT support experience, ideally in a professional setting.
- Strong knowledge ofWindows OS, Microsoft 365, and troubleshooting skills.
- Customer-focused with the ability to explain technical solutions clearly.
Why Apply?
Join a respectedUK law firmwith excellent career growth opportunities.
The role offers hybrid working - 3 days per week in the office, giving you great work/life balance.
Be part of acollaborative and innovative IT team.
Apply now and take your IT career to the next level!
