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Due to continued growth and the expansion of the business, Sportquest Holidays are recruiting a full-time or part-time Travel Consultant at their office in Norwich, Norfolk.
Sportquest Holidays is a dynamic working environment that inspires not only a passion for high-quality customer service but also offers each customer a bespoke worldwide adventure.
The role demands excellent attention to detail, organisation, prioritisation, and teamwork as well as effective communication skills.
The role is not a sales role and no experience of fishing or shooting is required.
Only candidates who have two years experience in the travel industry or can demonstrate an exceptionally high level of administration talent and experience will be considered for the role.
Key responsibilities
Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.Preparing travel documentationCompleting holiday arrangements: Flight booking, transfers, hotels, activitiesDealing with queries via phone, email and social mediaCapture and record required client information.Build rapport with clients to ensure customer satisfaction and repeat business, to ensure an excellent standard of customer serviceMonitoring, collecting and processing paymentsTo ensure the company’s values are always demonstratedTo liaise with other departments on any travel queriesDeliver exceptional customer service through genuine relationship management and a desire to exceed customer needsCommunicating with and building relationships with suppliersSkills and Experience
Experience of working within the travel industryExcellent customer service and communication skillsStrong proven admin experienceStrong numeracy skillsAn organised & disciplined attitude towards managing workloadStrong written and verbal communication skills.Self-motivated with a can-do attitude and committed approach.Proficient in Excel, Word, Microsoft Outlook, CRM travel systemsA keen eye for detail and ability to multi-task.Highly organised.Resilience to deal with complex queries in a fast-paced environment.Problem-solving skills and the ability to come up with creative solutions to issues.A passion for travel.Confident with a positive attitudeBenefits
For the successful applicant, there is a highly attractive package available which will include an attractive basic salary (depending on experience) as well as company bonus scheme, and annual profit-sharing scheme.Being part of a friendly & passionate teamCompany pension scheme.Free on-site parking.Paycare health benefits schemeEssentials
Only candidates who have two years experience in the travel industry or can demonstrate an exceptionally high level of administration talent and experience will be considered for the role.
In-person office-based role. Please submit your resume and cover letter for consideration.
Job Types: Full-time, Part-time, Permanent
Pay: From £24,000.00 per year
Expected hours: 24 – 40 per week
Benefits:
Additional leaveCompany eventsCompany pensionEnhanced maternity leaveEnhanced paternity leaveFree parkingHealth & wellbeing programmeOn-site parkingProfit sharingSchedule:
Monday to FridayNo weekendsSupplemental pay types:
Bonus schemeYearly bonusWork Location: In person
