- Quarterly bonus based upon personal objectives
- Opportunities for personal and professional development
- Access to the Connells Group employee perks programme
- Collaborative, rewarding and unique environment within the Lettings Support Centre
- Managing, triaging and resolving support tickets from all areas of the business – via telephone and email.
- Conducting screen share Teams sessions to assist users with correct process methodology as well as to diagnose issues.
- Maintaining and updating live documents and letters within the system based on requests and advice from business stakeholders, keeping a keen eye for detail and sense-checking.
- Conducting privacy and erasure requests in conjunction with the Group Privacy team
- Managing and re-assigning some system generated workflows as a daily task, where the system has not been able to discern the tenancy or property that it relates to.
- Assisting the team with PropCo New Release feature testing
- A sound understanding of the principles of Customer Service
- A confident and professional telephone manner.
- Solid investigative and problem solving skills
- Resilient, positive, numerate and detail oriented
- A general understanding of:
- MS Excel
- MS Word
- A good level of grammar and spelling.
- Organised and able to prioritise workload in a fast paced environment
- Excellent verbal and written communication skills