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- Process EE connections directly with IMC on behalf of business partners.
- Accurately handle connections online, over the phone, or via email.
- Conduct credit checks for business partners.
- Verify the accuracy of orders submitted by business partners and provide feedback or declines as appropriate.
- Thoroughly review proofs of address, ID, and business documents to ensure compliance with network guidelines.
- Manage mailboxes and ticket workflows, responding to connection/credit check queries promptly.
- Handle inbound and outbound calls professionally.
- Collaborate with team members to provide support and assistance.
- Guide business partners in using our fulfilment service and escalate training needs to Business Management.
- Coordinate with couriers to ensure accurate and timely deliveries.
- Report system issues promptly for resolution.
- A proactive, team-oriented individual with excellent attention to detail.
- Strong communication skills, both written and verbal.
- Experience in managing workflows and providing exceptional partner support.
