Project Liaison Officer

Role: Project Liaison Officer

Contract Type: Permanent

Working Hours: 37 hours per week, Monday Friday, 8:30 am 4:50 pm

Worker Type: Hybrid Worker

Salary: Grade F - £30,296 - £33,024 per annum

We have an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Councilhere.

About the Role

As a Project Liaison officer (PLO), you will be responsible for providing an effective and efficient tenant liaison point of contact for customers and to provide an appropriate coordinating role within the Support Services section of our Asset Management team.

You will liaise with customers on investment plans for all projects providing them with guidance, including attendance at Constructor Partner monthly surgeries, open days, and other relevant corporate events. As a PLO you will investigate and pursue customer enquiries on a variety of issues to resolve customer problems including interviewing relevant parties effectively and efficiently and report findings in written and verbal form to the Project Manager as well as providing management with statistical information and reports.

About You

The ideal candidate will have:

1. Proven ability to work in a pressurised environment under own initiative

2. Experience of developing services to achieve and maintain top quality performance in service delivery, within a value for money framework

3. Knowledge and experience of using IT as an analytical tool

4. Excellent organisational and prioritisation skills

5. Good interpersonal skills and a proven ability to communicate effectively at all levels

6.Able to develop and present written or verbal information in a clear and concise manner

You can find the job description for this posthere.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on theadditional informationfor applicants page.

Please ensure you demonstrate clearly how you meet the 6 requirements listed above in your CV & supporting document.

Closing Date: 3 October 2024 (midnight) please note this may be amended in line with application volumes

interviews will be heldw/c14th October

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

If you have any technical issues when completing your application, please contact our Employee Service Centre:https://emss.freshdesk.com/support/home

By applying to this job, you agree to ourTerms & Conditions.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering17.9%
• Smart Working to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and wed like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.