Player Protection Officer

Player Protection Officer – working from home.

Salary between £25,000 - £30,000 per annum

Our Risk & Compliance function are looking for a new colleague to join their Player Protection team. With previous online Player Protection experience within a regulated environment, preferably within iGaming / Bingo / Casino/ Finance. If you also have good working knowledge and experience on Microsoft systems Excel/Word/One Note/Power point then please read on!

You will be risk assessing our players in line with our policy and procedures to ensure our players are not only playing safely within their means but protecting the business from potential risks in Gambling, fraud and Money Laundering.

In return you will receive

• 33 days annual leave (including bank holidays)
• Options to buy additional leave
• Annual company bonus scheme
• Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
• My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
• Apprenticeship Opportinities
• Buzz Learning our digital learning platform with access to 100s of online courses
• Refer a friend scheme
• Life assurance
• Company pension
• 50% Colleague Discount

Your tasks and responsibilities

•            Responsible for picking up and triaging escalated cases of fraudulent activity from Playtech Turnkey Services (PTTS)

•            Adhering with the Act, POCA, TACT, LCCP and other guidance by working to Buzz’s set policies and procedures

•            Forensic profiling of the customer’s account and opensource footprint to build up a risk-based assessment

•            Compassionate meaningful interactions with customers to understand more about their circumstances for Buzz to make                decisions effectively on the ongoing business relationship

•            Moving customers through to an Enhanced Due Diligence (EDD) procedure where the risk-based investigation has                     deemed there to be considerable responsible gambling, money laundering or fraudulent concern, including requesting                 and analysing Source of Funds / Source of Wealth (SOF/SOW)

•            Requesting extended identity verification if required

•            Ensuring appropriate records of regulatory reportable activities are maintained

•            Particular focus on ensuring the pipeline of customer risk-based investigations are quick and decisions are made                         without delay

•            Provide quality feedback to the PLAYER PROTECTION Lead to ensure that procedures and policies are continually                     improved

•            Work closely and collaboratively with operational teams from retail and digital to provide a seamless safe gambling                       environment for our customers

•            Provide reports on and escalate any cases that may require the attention of management and/or further monitoring

•            Present to the daily Senior Safer Gambling Governance meeting when required

•            Dealing with all queries relating to safer gambling, return to gaming etc.

•            Completion of Suspicious Activity Reports (SAR)

•            Ad hoc queries as required by line manager

Your knowledge and experience

•            Previous online similar experience within a regulated environment, preferably within iGaming / Bingo / Casino/ Finance

•            Strong understanding of the Act, POCA, TACT, LCCP and other related guidance

•            Understanding of rationale and experience undertaking Customer Due Diligence (CDD) and Enhanced Due Diligence                 (EDD) procedures

•            Understanding of Data Protection (GDPR) principles

•            Proficient in Microsoft windows and some experience of compiling reports

•            Ambitious personal drive, pragmatic with the ability to think objectively and demonstrate sound judgement

•            Analytical and investigative mindset with good attention to detail and accuracy

•            Ability to build effective relationships between individuals, teams and lines of business

•            Ability to respectfully approach difficult conversations and adequately document them

If the above sounds like you then apply today !!

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