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This is a fantastic role where a client is on the look out for a Business Support Manager to join their team on a part time basis working up to 28 hours per week. They are flexible on how you work those hours. This role is REMOTE but travel will be around the East Midlands and North West so you will need to drive.
You will be managing the business support services, using a customer focused approach to achieve the companies mission and vision. You will also ensure the operational effectiveness of all general administrative services, the companies Membership and digital services including Marketing and Communications.
Administration - Provide a high level of administrative support (40% of time to this objective)
* Develop and implement systems and procedures to support the efficient operation and improve the service we offer to members and customers
* Ensure all policies are up to date, fit for purpose and compliant with legislation.
* Run reports and analyse data as appropriate to support business leads, such as course attendance and feedback data. * Support compliance with relevant standards including health and safety requirements and data protection in conjunction with the Head of Operations.
* Create a suite of standing operating procedures (SOPs) to support the team and create efficient ways of working and cost savings where appropriate.
Membership - Manage the existing membership benefits package to ensure all areas are delivered (30% of time to this objective)
* Become a subject matter expert for the membership platform.
* Provide regular reports to the Senior Leadership Team and Board on membership numbers, trends and engagement rates.
* Collect membership feedback to report on the current membership offer and manage satisfaction with the packages.
* Support the team with initiatives to increase membership numbers and support the retention of existing or lapsed members.
* Coordinate the annual membership offer to deliver the agreed benefits
* Input into the annual review of the membership packages to identify improvements and deliver these where appropriate.
* Deliver training to new and existing team members to maximise their use of the platform.
Marketing and Communications - Work with key business leads to identify the audiences and create user profiles to support clear targeted communication (10% of time to this objective)
* Support marketing plans and campaigns throughout the year to engage with target audiences and raise public awareness.
* Ensure the company is using the most effective social media platforms to reach identified target audiences.
* Monitor and track impact of communication both internal and external and report on engagement.
* Support inclusive communication strategies in all communication.
* Collect feedback from inside the community on communication methods and identify improvement areas to action these where appropriate.
Digital Platforms and Technology - Responsible for overseeing the smooth running of digital platforms managed by the business support team (10% of time to this objective).
* Be responsible for the website, ensuring it is up to date, maintained and the functionality is maximised.
* Provide input to the digital platform project group to support development of our digital platforms and technology.
The person:
* Level 3 Business Administration or Team Leading qualification (desirable)
* A good practical understanding of the operating processes and functions of a busy office
* A good understanding of effective marketing and/or communications, including websites and social media
* Car owner and driver or ability to travel independently (travel is expected usually around East Midlands and North West)
* Experience of working in or managing various business support settings/ functions
* Experience of financial procedures and processes
* Experience of analysing data
If you fit the criteria, apply and one of our consultants will be in touch!
Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
