Head Of Billing

Job Title: Head Of Billing

Location: Nottingham

About the Company:
We are recruiting on behalf of a rapidly growing company within the utilities sector, seeking a dedicated and experienced Head of Billing to lead their billing operations. This is an exciting opportunity to join a dynamic team in a fast-paced environment and play a key role in driving operational excellence. If you are passionate about improving processes and leading teams, this could be the perfect role for you!

Role Overview:
As the Head of Billing, you will take full ownership of the retail business billing operations, leading and managing the team responsible for delivering day-to-day billing activities. The role is focused on maximising efficiency, ensuring accurate billing, and supporting debt prevention. You will collaborate closely with senior leadership and various departments to deliver first-time right outcomes and drive improvements across the billing cycle.

Key Responsibilities:

• Lead and develop the Billing team, responsible for SME, I&C, and bespoke billing, while partnering with key stakeholders.
• Improve first-time right billing performance by refining and efficiently supporting the meters-to-cash cycle and debt prevention.
• Ensure all billing processes comply with industry regulations and standards.
• Provide accurate metering and billing information to support debt teams in legal disputes and debt prevention initiatives.
• Oversee and assess the billing infrastructure, identifying areas for improvement and ensuring performance standards are met.
• Design and implement the end-to-end billing experience, including supporting various pricing models, billing types, receivables management, and reporting.
• Lead the billing and coding teams, ensuring adherence to industry standards and regulatory requirements.
• Drive continuous improvement initiatives to enhance billing operational efficiencies and improve reporting, analytics, and KPIs.
• Ensure all risks and controls related to billing are logged and processes are adhered to, reporting any material breaches as required.
• Maintain high service levels and ensure compliance with contractual obligations.
• Anticipate and address business risk factors, adapting operations to the evolving energy industry.
• Support field teams in metering and debt-related queries, including managing relationships with DNO, MEM, and third-party providers.

What We're Looking For:

• Proven experience in leading and managing billing operations within the utilities sector.
• Strong understanding of billing processes, regulatory compliance, and debt prevention strategies.
• Experience in improving billing accuracy and operational efficiencies, with a focus on first-time right outcomes.
• Ability to lead teams across various billing activities, supporting both SME and I&C customers.
• Commercially minded with a hands-on approach, capable of identifying and implementing process improvements.
• Strong communication and leadership skills, with the ability to build relationships with internal and external stakeholders.
• Analytical mindset, able to develop and report against KPIs and billing-related analytics.
• Ability to manage risks and ensure operational controls are in place and adhered to.

How to Apply:
If you're ready to make an impact and take the next step in your career, we'd love to hear from you. Please submit your CV and will be in contact if you're experience is relevant.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.