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Customer Service Team Leader
Nottingham City Centre - Fully office based
Salary - £29,000 - £31,000 per annum (dependent on experience)
We are recruiting on behalf of a well-established and customer-focused financial services provider, seeking a passionate and driven customer service team leader to join their dynamic team. This is an excellent opportunity to make a real impact by contributing to an outstanding customer journey.
The Role:In this role, you will support the Customer Service Manager in leading a dedicated team to deliver exceptional service and ensure positive outcomes for all customers. You'll help oversee daily operations, promote a customer-first mindset, and collaborate with various departments to ensure compliance and efficiency across customer interactions.
Key Responsibilities:
- Assist in implementing and monitoring the customer service strategy to meet key objectives.
- Provide mentorship and support to customer service team members, encouraging development and performance excellence.
- Track and analyse team performance and customer feedback, offering insights to senior management.
- Collaborate with compliance and underwriting teams to ensure regulatory standards are met.
- Promote best practices for recognising and supporting vulnerable customers.
What We're Looking For:
- Minimum of 2 year's experience in customer service or a similar role.
- Financial services experience.
- Experience of dealing with vulnerable customers.
- Excellent communication and relationship-building skills.
- Strong leadership and team development abilities.
- Passion for delivering exceptional customer service and driving improvements.
- Analytical skills to interpret customer service metrics and inform business decisions.
This is a fantastic opportunity for someone who thrives in a customer-focused setting and is ready to take the next step in their career. If you're a motivated professional passionate about delivering great service, we'd love to hear from you!
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
