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Chief marketing officer
Customer Success Manager

Customer Success Manager

Distinct Recruitment

Posted 10 hours ago, valid for 17 days

Nottingham, Nottinghamshire NG42QU, England

£35,000 - £42,000 per annum

Full Time

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Sonic Summary

This position is for a Customer Success Manager at a leading international SaaS company, focusing on enhancing customer relationships and maximizing platform value.
The role requires a minimum of 3 years of experience in a Customer Success Manager or Account Manager position within a SaaS environment.
The salary for this role ranges from £35,000 to £40,000 depending on experience.
Working hours are flexible, with options for 9-5 or 8-4 schedules, including a one-hour lunch break.
The job offers a comprehensive benefits package, including hybrid working, 28 days of holiday plus bank holidays, and additional days for personal and volunteering activities.

Working for this market-leading, international SaaS company, you will be part of a thriving Customer Success team, focused on driving success for their customers. You will be responsible for building strong customer relationships, ensuring the customers maximise the value of the platform, and identifying opportunities to upsell and renew contacts through proactive engagement. Customer Success Manager experience is essential in a SaaS setting.

Salary is £35,000-£40,000 DOE. Hours of work 9-5 or 8-4 with an hour for lunch. Fantastic benefits package including hybrid working 3 days WFH, 28 days holiday plus bank holidays. 2 x ME days, 2 x Volunteering days and much more.

OVERVIEW OF THE ROLE

Conducting Quarterly Business Reviews (QBR’s), managing renewals, negotiating contracts and building and maintaining strong customer relationships
Develop tailored account plans for key clients, identifying revenue opportunities, cross-selling and upselling
Conducting webinars, promoting features and showcasing additional features
Using ChurnZero and Salesforce to analyse accounts performance, identifying opportunities to grow and retain business

ABOUT YOU

Customer Success Manager / Account Manager experience is essential within a SaaS setting - min 3 years
You will be tech-savvy and enjoy working in a tech environment
Fantastic customer service and interpersonal skills

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