Working for this market-leading, international SaaS company, you will be part of a thriving Customer Success team, focused on driving success for their customers. You will be responsible for building strong customer relationships, ensuring the customers maximise the value of the platform, and identifying opportunities to upsell and renew contacts through proactive engagement. Customer Success Manager experience is essential in a SaaS setting.
Salary is £35,000-£40,000 DOE. Hours of work 9-5 or 8-4 with an hour for lunch. Fantastic benefits package including hybrid working 3 days WFH, 28 days holiday plus bank holidays. 2 x ME days, 2 x Volunteering days and much more.
OVERVIEW OF THE ROLE
- Conducting Quarterly Business Reviews (QBR’s), managing renewals, negotiating contracts and building and maintaining strong customer relationships
- Develop tailored account plans for key clients, identifying revenue opportunities, cross-selling and upselling
- Conducting webinars, promoting features and showcasing additional features
- Using ChurnZero and Salesforce to analyse accounts performance, identifying opportunities to grow and retain business
ABOUT YOU
- Customer Success Manager / Account Manager experience is essential within a SaaS setting - min 3 years
- You will be tech-savvy and enjoy working in a tech environment
- Fantastic customer service and interpersonal skills