Operational Resource Planner

Role: Operational Resource Planner

Contract Type: Permanent

Working Hours: 37 hours per week, flexible working between 8 am - 6 pm on a rota basis

Worker Type: Hybrid Worker, currently working 50% in the office, but may change to meet business needs

Salary: Grade D - £25,992 - £26,835 per annum

Location:Harvey Road, NG8 3BB

We are looking for a talented individual to join our workforce as an Operational Resource Planner - perhaps this is the opportunity youve been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Councilhere.

About the Role

In this role, we will look to you to support the Business Services Manager and Team Leaders in the delivery of a comprehensive and efficient repairs service to customers. You will be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors by allocating and organising work through the relevant processes to maximise the efficiency of resources to meet defined key targets. As part of this role, you will have face-to-face and over the phone contact directly with customers and tenants and will sometimes have to communicate difficult messages, as such; excellent interpersonal, communication and customer service skills are essential to this role.

About You

The ideal candidate will have:

1. Proven experience of coordinating, managing and maintaining appointments and diaries of large teams within a fast-paced and pressurised environment.
2. Experience of communicating directly with members of the public in a business environment with good interpersonal skills, and the ability to communicate effectively including active listening and questioning
3. Experience of working with computerised and manual office systems
4. Ability to present written or verbal information in a clear and concise manner
5. Ability to work effectively as part of a team.
6. Experience of providing administrative functions.

You can find the job description for this posthere.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on theadditional informationfor applicants page.

Please ensure you demonstrate clearly how you meet the 6 requirements listed above in your CV & supporting document.

Closing Date: 21 November 2024

Interview dates:3 and 5 December.

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

If you have any technical issues when completing your application, please contact our Employee Service Centre:https://emss.freshdesk.com/support/home

By applying to this job, you agree to ourTerms & Conditions.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering17.9%
• Smart Working to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and wed like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.