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Quest Search & Selection are partnering with a leading retail & eCommerce brand. This business compromise of a multi-channel & retail offer which is available in-store, via 3rd parties and online globally.
As a Customer Engagement Executive, you'll join a fast-paced, ambitious team focused on driving and executing impactful email marketing campaigns. You'll work closely with cross-functional teams to optimize strategies, improve conversion rates, and enhance KPIs.
Key Responsibilities of this Customer Engagement Executive:
- Campaign Management: Oversee the planning, execution, and management of the email and mobile app calendar, coordinating with internal teams to support business objectives.
- Creative and Delivery: Lead the briefing process, including creative development, audience segmentation, scheduling, and delivery for all email and mobile app campaigns.
- Lifecycle Campaigns: Take responsibility for briefing, creative, segmentation, scheduling, and delivery of all automated lifecycle campaigns.
- Test & Learn Strategy: Continuously implement and evaluate testing strategies to optimize CRM communications and improve engagement.
- Platform Optimisation: Build and maintain a strong relationship with the email service provider, ensuring the platform is fully utilized and optimized for campaign success.
Key qualifications required for this Customer Engagement Executive:
- 1 year + experience in a CRM, E-mail marketing or digital marketing executive.
- Strong Analytical Skills: Comfortable with data analysis, segmentation, and providing actionable insights to improve campaign performance.
- Excellent Communicator: Strong written and verbal communication skills for liaising with internal teams and stakeholders.
- Ideally educated to degree level or equivalent
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
