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The Communications Support Officer (CSO) reports directly to the Communications Manager at East Midlands Reserve Forces and Cadets Association (EMRFCA). This role is key to maintaining and developing engagement with the Associations key audiences and stakeholders. The CSO manages our social media channels and monthly newsletter and produces written, photo and video content from events and interviews.
Duties of the CSO will include the following:
a. Taking responsibility for managing and monitoring all social media channels on a daily basis. This includes creating and scheduling posts and responding to comments and direct messages in a timely manner. Story idea contributions are also part of the role.
b. Arranging interviews and attending events to capture written, photo and video content that promotes the Reserves, Cadets, EMRFCA, and Forces-friendly organisations.
c. Overseeing the production of a monthly newsletter that showcases the very best of our people each month.
d. Producing graphics for use on social media and in newsletters and reports, ensuring all assets meet the organisations brand guidelines.
e. Monitoring and managing the Associations enquiries inbox, providing prompt responses to stakeholder queries.
f. Working with the CM to ensure the website content remains fresh and relevant with regular news and vacancy updates.
g. Providing communications support and guidance to Reserve and Cadet units on an ad hoc basis.
h. Producing monthly analytics with a commentary on the performance of our digital
channels.
Competences required for the post:
a. Essentials.
(1) Degree level education.
(2) Excellent interpersonal and communication skills, including a high standard
of written English, with experience of writing social media posts and news
articles.
(3) Experience of managing social media channels and content management
systems.
(4) Clean, full driving license and the ability to travel within the East Midlands.
(5) A pro-active, can-do attitude with good problem-solving skills.
b. Desirable.
(1) Experience of using design packages such as Canva or Adobe for editing
photos and creating graphics and videos.
(2) General understanding of the Reserve and Cadet Forces and their
structures.
(3) Entry-level photography skills.
Specific requirements:
a. IT literate. Confident user of Microsoft Office programmes and comfortable
learning new software packages.
b. Personal attributes. Should be a team-player, sufficiently confident to interact with
Reserves and Cadets in person, articulate (both spoken and in writing), honest,
reliable, self-motivated and capable of using own initiative.
c. Equality, diversity and inclusion. Understand and recognise the importance of
equality, diversity and inclusion, not only in the workplace but as a core tenet of all
communications on behalf of EMRFCA. This includes making all content accessible
friendly and considering other methods of communication where appropriate.
d. Health and safety. Comply with all health and safety regulations, taking
responsibility for this in their own designated working area and having an
awareness throughout the building.
Other features:
a. This job will occasionally involve evening and weekend work.
