SF Recruitment are currently recruiting for a Customer Service Executive based Nottingham City Centre. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within a previous customer service/administration role is essential to be successful for this role. Responsibilities Include: - Ensure the team maintain the highest level of professionalism and service at all times - Dealing with all customer service calls - Dealing with adjustments - Escalating and manage customer complaints - Working closely with other departments - General admin support - Supporting existing customers with a wide range of queries and payment plan support. - Engage directly with our customers through multiple different channels and manage customer relationships. - Working on bespoke system and daily use of the CRM system. The Ideal Candidate; - Excellent people skills and ability to manage effectively - A passion for delivering excellent customer care and service - Approachable, friendly and positive - Competent user of all Microsoft Office packages - Excellent telephone manner and be able to organise effectively - Must have strong accuracy and attention to detail - Have a minimum of 2 years experience within an office based customer service capacity Hours: (37.5 hours per week) Monday - Friday 8.00 AM - Friday 4.30PM & 1 Saturday per month working 8.00 AM - 4.30PM (Saturday working from home) Salary: £23,000 - £26,000 If you think you have the relevant experience for the role, please apply online now!
Back to searchCustomer Service Executive
SF Recruitment
Posted 11 days ago, valid for 14 days
Nottingham, Nottinghamshire NG42QU, England
£20,000 - £24,000 per annum
Full Time
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Sonic Summary
- SF Recruitment is seeking a Customer Service Executive for a permanent position in Nottingham City Centre.
- The role requires a minimum of 2 years of experience in an office-based customer service capacity.
- Responsibilities include handling customer service calls, managing complaints, and providing general administrative support.
- The salary for this position ranges from £23,000 to £26,000, with working hours set at 37.5 hours per week, Monday to Friday, and one Saturday per month from home.
- Ideal candidates should possess strong people skills, attention to detail, and proficiency in Microsoft Office.
