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TEMPORARY CUSTOMER SUPPORT ADVISOR - ONGOING
MONDAY TO FRIDAY 9AM TILL 5PM
12.30 PER HOUR
WEEKEND WORK ESSENTIAL
NG15 - NOTTINGHAM
Our client here at Elizabeth Michael is currently seeking an experienced temporary customer support advisor. You will be working within a great environment with a very friendly and welcoming team providing support to new and existing customers.
Main responsibilities:
- Manage and download, Check and input web orders throughout the day
- Respond to enquiry emails
- Respond to complaint emails
- Respond to complaint/query messages on chat
- Assisting with overflow of calls as directed
- To ensure a consistently high level of service is provided by;
- Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently
Experience:
- Computer literate to a competent level (MS office, including a good understanding the Excel and Word)
- Competent in the use of email and internet
- Incoming telephone order taking and customer service experience
- Experience of dealing with the public
