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The Opportunity
This is an opportunity to join a Nottingham based retail powerhouse with a mission is to help everyone to feel good.
It is a fantastic opportunity to help develop and evolve the UK’s most loved retail loyalty scheme. You will be part of the development team, creating, testing and refining key changes to the Advantage Card, and delivering improvements to the cardholder experience.
This is a Part Time office-based role paying £30-35k pro rata, 22.5 hours a week.
Role Overview
This is an opportunity to work with one of the most successful and rewarding loyalty programmes in the UK. As part of the customer marketing team, this role will work with cross-functional teams to identify, create and ensure the successful customer launch of new propositions and improvements to the Advantage Card and other customer clubs, and contribute to the future direction of the scheme.Â
Success in the role will require you to be proactive, creative, think differently, influence effectively and learn quickly. You'll develop your ability to deliver within a complex organisation and a broad range of channels and challenges.
You will contribute to the development of our future customer loyalty propositions, working with external partners and cross functional stakeholders across marketing, trading, operations, digital and our IT development teams
You will review and learn from competitor loyalty schemes to shape plans, and champion and share competitor insights in the loyalty team
You will bring thinking and creativity to creating, championing and launching new propositions, ensuring successful customer rollout and business adoption. Leading delivery of customer launches, tests and campaigns, and working with the customer marketing team and other cross functional teams to embed new capabilities in ways of working
You will optimise and evaluate results and optimise performance against key KPIs across all projects and manage development budgets and processes
About you
Ideally you will have experience delivering marketing programmes or managing and delivering projects. You will have either a strong marketing background with experience of targeted and/or digital marketing, or experience in a related analytical or commercial role such as product or project management and delivery.
We are seeking a self-starter who is able to think differently and explore new ways to improve customer experiences and overcome challenges. You will be an excellent relationship builder and have a natural ability to present ideas and solutions to internal stakeholders and external agency partners.
A solid grounding in using data to make customer focussed and commercial decisions will also be important.
If this sounds like your next challenge, please apply via the link today or contact James Robinson for further details.
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