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Customer RelationsAdvisor - 26k - 29k + Bonus!
- Investigate and analyse customer concerns, providing accurate and timely responses.
- Collaborate with internal teams to address root causes and implement corrective actions.
Communication:
- Maintain open lines of communication with customers, keeping them informed throughout the escalation resolution process.
- Provide clear and concise updates to both internal stakeholders and customers regarding the status of escalations.
Documentation and Reporting:
- Document all customer interactions and escalations, maintaining accurate records.
- Generate regular reports on customer escalations, identifying trends and proposing proactive solutions.
Customer Satisfaction:
- Monitor customer satisfaction levels and implement strategies to enhance overall customer experience.
- Proactively seek feedback from customers to identify opportunities for improvement.
Qualifications and Skills:
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities with a keen attention to detail.
- Ability to work collaboratively in a team environment.
- Proficient in using relevant software applications for documentation and reporting.
Job Types: Full-time, Permanent
Pay: 26,000.00-27,000.00 per year
Benefits -
- Company pension
- Free parking
- 25 days holiday + Bank holidays
- Yearly bonus
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
- No weekends
