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Customer service representative
Customer Service Advisor - Phone, Email and Livechat

Customer Service Advisor - Phone, Email and Livechat

Uniting People

Posted 5 hours ago, valid for 21 days

Nottingham, Nottinghamshire NG1 5FS, England

£25,000 per annum

Full Time

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Sonic Summary

The job position is for a Multi-Skilled Customer Service Advisor in Nottingham City Centre, offering full-time and permanent employment.
Ideal candidates should have strong customer service skills and the ability to handle high volumes of inquiries via phone, email, and live chat.
The role requires a minimum of 3 months of training followed by an additional 3 months in a graduate bay, emphasizing teamwork and communication.
The salary for this position is £25,000, with the potential for an additional £1,500 annual bonus based on personal performance.
Candidates should be comfortable navigating multiple computer systems and possess problem-solving skills, with the ability to manage multiple priorities.

Call Centre - Customer Service (Phone, Email and Livechat)
Full Time/Permanent
Nottingham City Centre

We are seeking a Multi-Skilled Customer Service Advisor to join our clients brand new team. The ideal candidate will be responsible for providing exceptional customer service and support to clients in a timely and professional manner.

Hours:Monday to Friday - Rotational shift pattern between 8am and 6pm

Salary:25,000 + 1500 annual bonus (based on personal performance)

Location: Nottingham City Centre (NG1)

Training: 3 months training followed by 3 months grad bay

Role:

Providing excellent customer service to existing customers via phone, email and webchat
Ability to handle high volume of calls, chats and emails with degrees of questions or concerns
Comfortable navigating multiple windows and tabs on a computer
Must be able to work within a team environment, communicating with other agents.
Customer focused
Be able to navigate and learn multiple computer systems
Problem solving skills and deliver timely resolution
Work towards several different targets
Ability to manage multiple priorities and multi-task.

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