Customer Service Advisor

Contract Type: Permanent

Worker Type: Hybrid Worker (A mix between office and home working)

Salary: Grade C - Starting Salary is £23,500 (Level one) rising to £24,294 (Level three)

Location:Loxley House, NG2 3NG

Working Hours 37 hours per week

Our customer service centre operates between the hours of 7am and 9pm Monday to Friday and 9am-5pm weekends and Bank holidays.

Please see shift patterns below:

• Shift 1:Monday to Friday 8am -4pm
• Shift 2:Monday to Friday8.30am 4.30pm
• Shift 3:Monday to Friday 9am 5pm
• Shift 4:Monday to Friday 1pm 9pm

You will be asked to identify which shifts you are interested in when applying.

*Please note if you are successful you will need to undertake a 6-week training period 9am-5pm Monday- Friday and attend our Loxley House site every day during this training period.

Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Councilhere.

About the Role

At Nottingham City Homes our tenants and customers are at the heart of everything we do. As a Customer Service Advisor, you will play a vital role in supporting our vision of creating homes and places where people want to live by managing and resolving customer complaints to a high standard and building trust along the way.

About You

The ideal candidate will have:

1. Experience of working in a fast moving, pressurised environment dealing with complex levels of data and conflicting priorities
2. Knowledge and experience of using contact centre technology/bespoke IT systems
3. Must demonstrate an awareness and understanding of equality issues and a commitment to the implementation of Nottingham City Councils Equality, Diversity and Inclusion strategy and objectives
4. Good Interpersonal skills and a proven ability to communicate effectively, including active listening and questioning
5. Ability to develop and present written or verbal information in a clear and concise manner
6. Ability to work effectively as part of a team

Please ensure you demonstrate clearly how you meet the 6 requirements outlined above in your CV & supporting document

You will need to visit the Nottingham City Council website and complete the application form otherwise your application will not be considered.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on theadditional informationfor applicants page.

Closing Date:10 November 2024 (midnight)- Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interview date:Interviews will be held w/c 25 November and will be face to face at Loxley House

If you have any technical issues when completing your application, please contact our Employee Service Centre.

By applying to this job, you agree to ourTerms & Conditions.