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Customer Service Advisor

Proactive Staff Ltd
Posted 17 days ago, valid for 6 days
Location

Nottingham, Nottinghamshire NG42QU, England

Salary

£24,800 per annum

Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a luxury hot tub distributor, is seeking a Customer Service Advisor with previous telesales experience.
  • The starting salary for this position is £24,800 per annum, with the potential for an additional £1,000-£2,000 in yearly commission.
  • The role involves providing excellent customer service, resolving inquiries, and coordinating deliveries, all while working Monday to Friday from 9am to 6pm.
  • Candidates should possess strong problem-solving abilities and be able to work efficiently under pressure.
  • This position offers benefits including 20 days of annual leave, a company pension scheme, and corporate discounts.
Our client is a luxury hot tub distributor that has seen incredible growth over recent years. To ensure excellent customer service whilst continuing to grow our client is looking for a great Customer Service Advisor.What’s in it for you / Benefits:• £24,800 per annum starting salary + £1,000-£2,000 potential yearly commission • 9am – 6pm Monday – Friday hours, no evenings or weekends.• 20 days annual leave, plus bank holidays• Company pension scheme• Free onsite parking• Commission / bonus scheme• Corporate discount on company stock for staff, friends & familyRole Overview:As an experienced Customer Services Advisor, you'll be the friendly voice our customers rely on for all their service inquiries and the go-to person for arranging hot tub deliveries. You will also be making out-bound calls to current customers to keep in contact to sell them hot tub services and products. Your ability to diagnose and resolve issues over the phone will help our customers enjoy their hot tubs without unnecessary delays. When a problem can't be fixed remotely, you'll coordinate engineer visits to ensure a smooth and timely resolution.Key Responsibilities:• First point of contact for existing customers, providing effective solutions to their reported problems.• Organise engineer visits when issues can't be resolved over the phone.• Deliver excellent customer service, including product knowledge, practical advice, empathy and patience• Advise customers on confirmed delivery times• Manage workload efficiently in a busy environment.• Conduct outbound calls to gain online reviews and promote servicing of hot tubs.• Perform any other duties as directed by the company, applicable to your skills and experience.• Gain commission on each services booked in and products sold.Skills and Experience:• Previous experience in telesales is required• Excellent computer skills to enter data and maintain company CRM• Confident phone manner• Proven experience in resolving customer queries and demonstrating strong problem-solving abilities.• Ability to work on your own initiative while being an effective team player.• Capacity to work under pressure and meet demanding deadlines.• Meticulous attention to detail.How to ApplyPlease click apply or send your CV to . Or if you would like a confidential chat call Maisie or Michael on . Due to anticipated response only shortlisted candidates will be contacted. Good luck. Proactive Staff is an equal opportunities Recruitment Business advertising on behalf of our client.Skills:Skills and Experience:• Previous experience in telesales is required• Excellent computer skills to enter data and maintain company CRM• Confident phone manner• Proven experience in resolving customer queries and demonstrating strong problem-solving abilities.• Ability to work on your own initiative while being an effective team player.• Capacity to work under pressure and meet demanding deadlines.• Meticulous attention to detail.Qualifications:Telesales experienceCustomer service experienceKeywords:TelesalesSalesCustomer service

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.