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Job Role: Customer Service Advisor
Salary: 30k
Location: Nottingham
Hours: Monday - Thursday 8am - 4pm, Friday 8am - 5pm
Every other Sunday 12:30 - 3:30pm (Double Pay)
Harper Recruitment are proudly working with one of the largest industrial and commercial companies in the UK! We are looking for passionate individuals to join a motivated and expanding business.
What does the role involve?
- Serve as the initial point of contact for customers via telephone, Live Chat, and three shared email inboxes.
- Assist in resolving inquiries related to products, deliveries, damages, missing parts, and quotations.
- Handle customer negotiations and discussions confidently regarding replacements or returns for damaged or incorrectly shipped items.
- Maintain regular communication with customers experiencing long delivery lead times.
- Actively contribute to the continuous improvement of processes within the Customer Services department.
- Build and nurture relationships with key internal stakeholders, including warehouse, finance, and marketing teams.
Who are we looking for?
- Proven customer service experience
- Well organised with the ability to work under pressure
- Adaptability and team player
Submit your CV today to apply!
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. We are also hiring for remote weekend workers for this position.
