Customer Service Coordinator

Are you an enthusiastic and energetic Customer Service Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience?

Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.

We have an exciting opportunity for a Customer Service Coordinator to join our innovative and fast-paced business on a permanent basis. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.

Job Summary:

As a Customer Service Coordinator you will be managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues before they become a problem. Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.

Key responsibilities:

• Delivering second to none customer service to the customers, dealing with a wide range of day to day queries around, orders, products and returns.
• Communicating clearly and working closely with your Sales Manager.
• Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
• Handling customer calls and emails in relation to orders, delivery and general enquiries.
• Ordering processing and fulfillment for assigned customers.
• Processing customer returns

The Ideal Candidate:

• A passionate and enthusiastic Customer Service Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience.
• Committed to providing an outstanding customer journey.
• Ability to thrive in a busy environment.
• Great attention to detail.
• The ability to keep calm under pressure and be able to priorities and reprioritise your day.
• Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times.
• Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders.
• Ability to think on your feet in a fast-paced environment.

About us:

SLS are the UK’s largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.

With customers all over the UK, we are a stable and growing company who have an excellent reputation in the market. We proudly supported the NHS and scientific community over the course of the Pandemic as well as supporting the education sector with vital supplies to be able to aid teaching for children affected by school closures.

We are passionate about our people and have developed a strong team dynamic who are welcoming and supportive of new individuals joining the company with a brilliant management team to support you as your find your feet in the role.

We are also proud to be a Living Wage Employer and committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

• Competitive salary
• Annual leave plus Bank Holidays
• Company NEST pension
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable teams with staff events
• Company profit bonus schemes
• Cycle2work schemes
• Career opportunities for development and progression Work life balance – we work Monday-Friday to serve our customers