A world leading manufacturer of earthing, lightning protection, exothermic welding and surgeproduction products is looking for a Customer Service Representative to process orders for UK, Irish and export clients, manage queries and complaints, check stock levels, track shipments and chase carriers.聽 Along with a salary of up to 拢27,000 per annum, you will also receive a KPI-related bonus scheme, regular company events, holiday buy back options and staff parking.As Customer Service Representative, your responsibilities will include:路 Receiving inbound calls路 Managing numerous emails路 Administrating and acknowledging all UK and Export orders on our Sage SOP system路 Processing Irish shipments which includes producing customs and shipping documents路 Progressing deliveries with parcel and pallet carriers路 Managing stock in terms of back orders and split deliveries and communicating withcustomers to advise status of their order路 Liaising with procurement and production to ascertain dispatch dates and progress orders路 Dealing with and recording customer complaints路 Controlling documents and records, updating and filing as required.路 Assisting with preparation for internal and external auditsWe鈥檙e looking for a Customer Service Representative with:路 IT proficiency in MS Office packages路 Previous customer service experience essential路 Excellent and confident telephone manner a prerequisite of the role as the first point ofcontact路 Excellent written skills路 Excellent time management路 The ability to communicate with staff at all levels路 Ability to work as a part of a team as well as being self-motivatedYou will be working Monday-Thursday, 08:30-17:00 &; Friday, 08:30-16:00.To apply for this role as Customer Service Representative, please click apply online upload anupdated copy of your cv.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Back to searchCustomer Service Representative
Candidate Source Ltd
Posted 12 hours ago, valid for 3 days
Nottingham, Nottinghamshire NG42QU, England
拢27,000 per annum
Full Time
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Sonic Summary
- A leading manufacturer of earthing and lightning protection products is seeking a Customer Service Representative to handle orders, queries, and complaints for UK, Irish, and export clients.
- The role offers a salary of up to 拢27,000 per annum, along with a KPI-related bonus scheme and additional benefits such as holiday buy back options and staff parking.
- Key responsibilities include managing inbound calls and emails, processing orders using the Sage SOP system, and coordinating shipments with carriers.
- Candidates must have previous customer service experience, proficiency in MS Office, and strong communication skills, both written and verbal.
- The working hours are Monday to Thursday from 08:30 to 17:00 and Friday from 08:30 to 16:00.
