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Job title: Italian Speaking Customer Service Administrator
Location: Nottingham (Hybrid)
Salary: £24,000 per annum
Type: Permanent
We are currently seeking a highly motivated Italian Speaking Customer Service Administrator to join our client’s dynamic team on a hybrid basis in Nottingham. This is an exciting opportunity to work in a fast-paced environment where you will play a key role in providing outstanding customer service and supporting our client’s operational processes.
Key Responsibilities:
- Handle customer queries and provide solutions in both Italian and English via phone, email, and other communication channels.
- Process orders efficiently, ensuring all customer requests are handled accurately and promptly.
- Manage returns and logistics/deliveries, ensuring smooth and timely resolution.
- Provide support across various aspects of customer service, including managing product inquiries and order tracking.
- Collaborate with internal teams to ensure seamless operations and customer satisfaction.
What We’re Looking For:
- Native level fluency in Italian – essential for managing Italian-speaking customer accounts.
- Previous customer service experience (preferably in a B2B environment).
- Strong Excel skills for tracking orders and managing data.
- Experience in order processing and understanding of supply chain operations.
- SAP experience is preferred but not essential.
- Strong communication skills, both verbal and written, in Italian and English.
- A proactive attitude and the ability to work independently in a hybrid setting.
This is an excellent opportunity for someone with a passion for customer service, who enjoys problem-solving and working in a team environment. If you are looking to work in a supportive and innovative company, we would love to hear from you!
