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Roles & Responsibilities
- Have effective conversations with our customers to understand their situation and agree on a suitable solution from a range of options based on their income and expenses
- Understand regulatory/industry requirements when speaking with customers and ensure you remain complaint
- Understand the customer past, present circumstances that led them to financial difficulty, you will support, educate, and signpost to external support to help them
- Use your judgement when assessing the right outcome for the customers
- Support our customers through a range of challenging and sensitive situations considering any vulnerabilities that may be present
- Collects overdue payments post assessing customer affordability
- Understand customer’s situation and share options to bring account up to date on inbound /outbound calls.
- Collects payments real time from customers debit card and credit card/ takes a commitment from customer to pay on a later date after checking affordability.
- Resolves customer's query by interacting with different departments
- Interacts with 3rd Party debt management company dealing with customer's accounts
Requirements
- Graduates (10+2+3) / Under graduates (10+2, 10+3) except BE/B.Tech & any Technical courses
- More than 1 year of experience in retail banking collections will be an added advantage
- Good communicator, both verbal and written, communicating effectively to customers and third parties
