Pre-Sales Service Design Consultant

About the role

The Pre-Sales Service Design Consultant supports Sales Account teams by scoping, influencing, and promoting Jigsaw24’s service offerings. The role involves designing and delivering tailored service solutions that meet customer and partner requirements. These solutions span outsourcing and support, including monitoring, hardware maintenance, software support, service desk, remote management, and service improvement, for both new business opportunities and contract renewals.

This role directly contributes to enhancing customer satisfaction, driving business growth, and positioning Jigsaw24 as a leader in managed IT services. 

Our Head Office is based in Nottingham, however, this role will be mainly homeworking during normal core hours. Some out-of-hours work will be required to maximise sales opportunities. Traveling to and from other Jigsaw24 office locations and customer offices will be needed both in and outside working hours. Occasional overnight stays will be required

Key duties and responsibilities are:

Customer & Stakeholder Engagement

• Understand Jigsaw24 services and evaluate customer requirements to promote value with the Sales team.
• Produce quality proposals and presentations outlining our solutions.
• Evaluate requirements to establish solutions that deliver business value.

Solution Design & Governance

• Ensure completeness of solution requirements and provide authority for the total proposition.
• Manage assumptions and risks throughout the solution lifecycle.
• Prepare solutions for approval through the Jigsaw24 bid review process.
• Tailor solutions to meet customer needs while maintaining integrity.
• Ensure feasibility aligns with Jigsaw24’s services and delivery potential.

Operational / Internal Governance

• Serve as the main contact for solution design information.
• Create solution description documentation.
• Discuss solutions with technical and business experts to validate merits.
• Collaborate with the commercial team for service schedules aligned with solution design.
• Establish and cost service transition projects with Project Management.

Continuous Improvement

• Maintain and update Salesforce activity related to opportunities.
• Contribute to service development activities for new propositions.
• Stay informed about Jigsaw24 and industry IT services offerings.

Education, Skills, Knowledge and Experience:

Communication & Collaboration

• Excellent written and verbal communication skills.
• Effective team player with experience leading virtual teams across sales and technical functions.
• Collaborative experience with sales teams and Account Managers.

Technical Expertise & Experience

• Proficient in Microsoft Excel, Word, and PowerPoint; skilled in managing complex spreadsheets and creating engaging documentation.
• Understand complex customer requirements and articulate them from their perspective.
• Knowledge of market trends and IT service delivery best practices (ITIL).
• Proven experience in managed service and outsourcing solutions.
• Competent in generating documentation and solution proposals.

Analytical and Strategic Thinking

• Strong analytical and conceptual skills.
• Able to engage with CxO-level stakeholders in presentations and negotiations.
• Develop and create commercial models.
• Experience with services in the Jigsaw24 portfolio, including ITIL Aligned Service Desk and Cloud Services.
• Knowledge of contracts involving TUPE.

Flexibility & Market Awareness

• Demonstrates flexibility to meet customer deadlines, adjusting hours as needed.
• Strong understanding of market trends and best practices in IT service delivery.

Desirable Skills

• PRINCE2 qualification  
• Appropriate technical qualifications  
• Knowledge of IT Bid Support Processes  
• Public sector procurement experience  

Who are Jigsaw24

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.

We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

• 26 days holiday
• Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family-friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still.  In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more  please visit our “about us” section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.