Emergency Response Officer

Emergency Response Officer / Assistive Technology Officer

Permanent opportunity

Working Hours: 37 hours per week 08:00 19:00 four days on and four days off, to include Weekends and Bank Holidays

Worker Type: Onsite Worker

Salary: Grade E - £26,421 (level one) rising to £28,770 (level four) per annum

Based at Harvey Road Nottingham NG8 3BB

Weve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity youve been looking for? Read on to find out more

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Councilhere.

About the Role

The primary focus of this role is to be part of the Assistive Technology (AT) Team providing a 24/7 high quality and professional assistive technology and out of hours service to private customers and through corporate contracts.To receive calls from Nottingham on Call (NoC) customers and based on the information received, determine the appropriate response in accordance with procedures and instructions.

About You

The ideal candidate will have:

1. Experience of delivering service to vulnerable groups within the community and an understanding of services available
2. Self-Motivation and able to work with minimum supervision
3. Empathy and Sensitivity towards meeting the needs and aspirations of customers
4. Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times.
5. Excellent organisation and prioritisation skills
6. Proven ability to work to a high level of accuracy

Please ensure you demonstrate clearly how you meet the 6 requirements outlined above in your CV & supporting document

Essential Requirements:

• Full UK Driving Licence
• This post is subject to an Enhanced DBS check

Please note: Full training on installing Telecare equipment will be provided.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on theadditional informationfor applicants page.

You need to ensure you apply for the role on the Nottingham City Council wesbsite. If you just apply on here, unfortunately your application cannot be considered.

Closing Date: Sunday 10 November 2024 (midnight) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interview: Interviews will take place on 26 November 2024 at our Harvey Road site - Please note this is subject to change

If you have any technical issues when completing your application,please contact our Employee Service Centre:https://emss.freshdesk.com/support/home

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