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Location: [Nottingham]
Job Type: Full-Time
Salary: 32,000 - 37,000
About Us:
Our client is a leading provider of advanced CNC woodcutting machinery, dedicated to delivering cutting-edge technology and exceptional customer support. Join our expert team and play a crucial role in ensuring seamless installation and ongoing support for our valued clients.
The Role:
We are seeking a skilled Technical Support Engineer to support our customers with CNC machine installations and software-related troubleshooting. This role combines remote technical assistance with on-site support as needed.
Key Responsibilities:
- Provide technical support for CNC machine installations, including initial setup and configuration.
- Diagnose and resolve software issues related to machine operation and control systems.
- Collaborate with internal teams and vendors to address complex technical challenges.
- Conduct on-site visits when necessary to perform troubleshooting, repairs, and upgrades.
- Offer training and guidance to customers on CNC machine operation and maintenance.
- Document all support activities, including issue resolution and service reports.
- Proven experience in technical support, ideally within the CNC or manufacturing industry.
- Strong understanding of CNC machine operations and related software.
- Ability to diagnose software issues.
- Excellent problem-solving skills with a customer-focused mindset.
- Strong communication skills, both written and verbal.
- Willingness to travel when on-site support is required.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Work in a collaborative, innovative environment with cutting-edge technology.
- Company Car or Van
