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Your new companyMy client are a leading financial services company based in the Midlands. They are seeking a lead Collections Analyst to drive collections strategies and are open to a fully remote environment with the ability for occasional travel to the East Midlands. Your new role
- Develop and oversee comprehensive collections strategies for various customer segments and stages of delinquency.
- Monitor and analyze repayment rates, identify trends, and find opportunities for improvement throughout the collections process.
- Lead the creation of advanced data models to predict customer behaviour and optimise collection methods.
- Work with internal teams to improve customer communication strategies and ensure adherence to Consumer Duty requirements.
- Design and implement testing frameworks to assess the effectiveness of collection strategies.
- Ensure compliance with FCA regulations, CONC requirements, and internal policies.
- Identify opportunities for automation and process enhancements in debt collection strategies.
- Use advanced analytics to innovate arrears collections strategies and enhance customer engagement.
- Collaborate with Technology and Data teams to integrate new data sources and improve collections efficiency.
- Analyze portfolio trends and key performance indicators, conducting in-depth analysis of collection performance metrics.
- Support initiatives for vulnerable customers and ensure fair treatment in all collection activities.
- Develop and maintain management information reports for senior stakeholders.
What you'll need to succeed
- Strong experience in PPC management, with proven experience in Financial Services
- Strong analytical skills with advanced Excel capabilities and experience handling large datasets
- Experience using SQL, Python, or R for data analysis would be an advantage
- Experience with Salesforce, PowerBI, or similar data visualisation tools would also be an advantage
- Understanding of FCA regulations and Consumer Credit requirements
- Strong presentation skills with the ability to translate complex data into actionable insights
- Experience of developing and implementing collection strategies in a regulated environment
- Excellent attention to detail and process-oriented mindset for continuous improvements
- Ability to thrive in a dynamic environment while maintaining a focus on customer outcomes
What you'll get in return
- A fully Remote Working Environment with occasional travel into the Midlands
- Salary up to £50k
- Performance-related bonus scheme
- 25 days annual holiday (increasing to 30)
- Flexible working options for optimal work-life balance
- Private Healthcare
- Enhanced pension contribution
- Professional development and training opportunities
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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