- 2+ years of experience in customer service or a related role (financial services experience is a plus)
- Understanding of UK financial services and regulations (experience in high-cost, short-term lending is beneficial)
- Strong leadership skills with the ability to inspire and develop a team
- Excellent communication and relationship-building abilities
- Analytical mindset with the ability to interpret customer service metrics for improvement
- Adaptable, empathetic, and customer-focused approach
Back to searchCustomer Service Team Leader
Cherry Professional - Relationship Led Recruitment
Posted 21 hours ago, valid for 22 days
Nottingham, Nottinghamshire NG42QU, England
Full Time
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Sonic Summary
- The Customer Service Team Leader position in Nottingham NG2 offers a salary ranging from £29,000 to £30,000.
- Candidates should have a minimum of 2 years of experience in customer service or a related field, with financial services experience being advantageous.
- The role involves supporting the Customer Service Manager in leading a high-performing team and ensuring exceptional service delivery.
- Key responsibilities include mentoring team members, tracking performance metrics, and collaborating with compliance teams to meet regulatory standards.
- Ideal candidates will possess strong leadership skills, excellent communication abilities, and an analytical mindset focused on continuous improvement.
