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Administrator
Colwick
22,308
We are looking for a proactive and detail-driven Administrator to join our client's vibrant and fast-paced Fulfilment Team! In this role, you'll play a key part in delivering exceptional service by processing orders accurately and efficiently, ensuring our client's business partners receive the outstanding support they deserve.
Description of the role:
- Process customer connections and credit checks efficiently via online platforms, phone, or email.
- Verify order accuracy, reviewing proofs of address, identification, and business documents in line with compliance guidelines.
- Check and validate order details input by business partners, providing feedback where necessary.
- Handle inbound and outbound calls professionally, providing excellent support to partners.
- Manage email inboxes and ticket workflows, responding promptly to orders, credit checks, and queries.
- Collaborate with couriers to ensure successful and timely deliveries.
- Escalate system issues or training requirements to the relevant teams.
- Work collaboratively with team members to deliver excellent service.
About you:
- Exceptional attention to detail and accuracy.
- Strong communication skills, both written and verbal.
- Ability to manage workloads efficiently, prioritising tasks effectively.
- Previous experience in order processing, customer service, or a similar role is advantageous.
- Ability to work as part of a team and assist colleagues when needed.
This is a fantastic opportunity to join a dynamic and supportive team where you will play an integral role in ensuring customer satisfaction. If you are motivated, organised, and enjoy working in a fast-paced environment, we'd love to hear from you!
