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- Anti-Money Laundering checks – verifying the identities of clients by conducting e-verification checks, using publicly available sources, or obtaining and checking identity documents provided by clients. Taking responsibility for assessing the anti-money laundering (AML) information obtained and ensuring this meets the firm’s requirements, escalating as necessary
- Customer due diligence – working to a standard matrix identifying company ownership and beneficial ownership structures
- Conflicts of interest – extracting required data from documentation, conducting conflict checks, ensuring that results are accurately recorded and escalating any potential conflict issues in line with the firm’s policy and procedure
- Credit Checks – conducting credit checks and ensuring that results are accurately recorded, and any potential issues are escalated in line with the firm’s policy and procedure
- Use of the firm’s systems to set up all new clients and matters, ensuring that all required data is captured and recorded, and the correct attributes are applied
- Completing client and matter maintenance requests; ensuring the end-to-end process is completed, appropriate approvals are obtained, and any changes are accurately reflected in the practice management system
- Providing support on the client and matter inception process including liaising with lawyers and legal support where appropriate
- Must be IT literate and have good keyboard skills
- Experience of document/case/practice management systems
- Experienced in the collation, validation and processing of large volumes of data
- Knowledge of compliance regulations would be advantageous
- Previous experience of working in a legal or professional services environment desirable
- Must possess an excellent telephone manner
- An effective communicator both verbal and in writing, with the ability to liaise with clients in a professional manner, striving to always deliver exceptional service
- Well organised and methodical with excellent attention to detail
- Effective at investigating issues and seeing a problem through to conclusion, using initiative and directing queries where appropriate
- Conscientious, taking personal responsibility for own work and accountability for its delivery and quality
- Possessing an inquiring mind able to identify issues and question processes in addition to knowing when to escalate
- Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges
- Positive can-do attitude with the ability to adapt to change
