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Job title: Faults Administrator
Location: Nottingham (Hybrid)
Working hours: 39 hours per week
Pay rate: £12.60 per hour
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Faults Administrator on behalf of a leading infrastructure company.
Job purpose:
We are seeking a proactive and flexible individual to provide comprehensive administrative support to the faults team. In this role, you will work collaboratively within the team to complete various tasks by following established policies and procedures. You will be responsible for handling queries and issues within your area, ensuring the most appropriate actions are taken within procedural guidelines. As a frontline support to field engineers, you'll focus on improving dial-up performance and supporting project-driven communication change rollouts.
Responsibilities:
Monitor and Meet SLAs: Ensure awareness of contractual SLAs for NHH, HH, and sub-metering faults and actively contribute to meeting these SLAs.
Manage Daily and Weekly Targets: Work according to daily and weekly goals set by the faults team leader. Be adaptable in managing your workload to meet these targets and adjust priorities as needed.
Performance Monitoring and Reporting: Track and improve industry and customer performance, generating reports that provide visibility of progress.
Customer Interaction: Resolve queries from internal and external customers in a timely manner using various communication channels, including phone. Process Improvement: Support the team with administrative tasks related to process improvement, including gathering and implementing suggestions.
Data Entry and Accuracy: Ensure that data entered into back-office systems is accurate and of high quality.
Alignment with Company Values: Adhere to Siemens Values and work within this framework at all times.
Qualifications/Experience:
Customer Relationship Management: Ability to manage relationships effectively with both internal and external customers.
Efficiency & Flexibility: Work efficiently and adjust priorities as required.
Problem-Solving: Approach problems and issues logically to find appropriate solutions.
Adaptability: Willingness to accept and promote change within the team.
Communication: Clear, professional communication skills, both verbal and written.
RSR supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please contact us on If this isn’t the role you’re looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join: https://contractortalent.gr8people.eu/
