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Helpdesk

ClearCourse
Posted 20 days ago, valid for 7 days
Location

Nottingham, Nottinghamshire NG42QU, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

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Sonic Summary

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  • ClearCourse is seeking a sociable and outgoing problem solver for a new position in their helpdesk function.
  • The role involves taking customer support calls, diagnosing hardware and software issues, and assisting customers with problem resolution.
  • Candidates should have at least 1 year of IT support experience, strong communication skills, and a sound understanding of IT hardware and software.
  • The position offers a competitive salary, though the specific amount is not mentioned in the job description.
  • This is an in-person role with a Monday to Friday schedule and requires weekend availability.

Company description:

ClearCourse

Job description:

Are you a sociable and outgoing problem solver who likes to interact with customers to figure out issues and improve their use of a system? Do you have a passion for technology, with a keen aptitude of learning how to use a software quickly and being able to exhibit to clients just how much it can do? Well this may be the role for you! 

This is a brand new position within our helpdesk function that has just opened up. You will be joining an established team with a top level product, fantastic culture and a great list of benefits too. CSY (part of the ClearCourse Group) is a well-regarded, software creator that provides systems and e-commerce web sites to retailers.

Key responsibilities:

  • Taking customer support calls
  • Diagnosis of hardware and software issues over the phone and via remote access
  • Assisting customers to resolve software and hardware problems.
  • Liaising with other departments to assist with resolving customer issues

Experience required:

  • A sound understanding of IT hardware and software
  • Excellent communication and customer service skills
  • Excellent problem-solving skills
  • Ability to use own initiative
  • Able to work in a team
  • A patient and organised approach
  • Ability to meet deadlines and prioritise workload
  • Able to work under pressure
  • A willingness to keep up to date with IT developments
  • Experience of EPOS systems an advantage

Schedule:

  • Monday to Friday
  • Weekend availability

Experience:

  • IT Support: 1 year (preferred)

Work Location: In person

If you want to be a part of a fast-growing PE-backed organisation - APPLY now!

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By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.