- Must hold a recognised IQA award (TAQA Level 4 or equivalent).
- Must hold a minimum of 2 years' experience within Hospitality at Assistant Manager level or above (Front of House) - to include: Housekeeping, Reception, Front Office, Outlet, Food and Beverage.
- Experience as a Chef would be beneficial, but not essential.Â
- Confident and professional with the ability to inspire and motivate people.Â
- Must be flexible with travel as needed.
- Internal Verification / Quality Assurance of Hospitality EPA Assessments up to Level 4.
- Complete audits on assessments, across all standards in-line with the Quality Strategy.
- Administration of EPA quality files, to include: CV's, Certificates, PDP Plans etc.
- Undertake EPA duties with a small caseload of Apprentices to ensure practice remains current.
- Monitor the occupational CPD of EPA's (Back to the Floor activities etc.) and ensure it meets company and industry requirements.
- Carry out regular observations of activity, sharing best practice and ongoing support to include one to ones and reviews.
- Conduct Apprentice and Employer satisfaction surveys.
- Prepare and support with EQA visits.
- Conduct regular standardisation meetings.