Part-Time Concierge

Salary: £15,873Hours: Monday - Friday, 8:00am - 1:00pmRequirements: Full UK Driving Licence

We are looking for a dedicated and professional Concierge to join our team, providing a first-class service to residents, visitors, and contractors. The Concierge will play an essential role in ensuring the smooth day-to-day running of the development, acting as the first point of contact while maintaining the highest standards of safety, security, and customer service.

• Deliver a warm, professional welcome to all residents, visitors, and contractors as the Concierge

• Act as the first point of contact for general enquiries, complaints, and requests, maintaining a helpful and solution-focused Concierge service

• Build and maintain a network of local contacts to provide high-quality recommendations to residents

• Report faults, damage, and maintenance issues, contributing to the upkeep of the building

• Work closely with cleaning and grounds maintenance contractors to ensure the development remains clean and safe

• Carry out monthly meter readings, update notice boards, and handle ad-hoc meter reading requests

• As the Concierge, handle unplanned cleaning emergencies (e.g., spillages or accidents) in communal areas when required

• Proactively resolve minor maintenance issues before escalating

• Oversee the parcel and delivery management system, ensuring parcels are received, securely stored, and distributed according to Concierge procedures

• Manage car parking arrangements to ensure smooth operation

• Maintain a secure key management system, issuing and logging keys in line with company procedures

• Coordinate and supervise access for service providers, utility companies, and maintenance contractors

• Conduct regular building patrols, monitor CCTV systems, and complete routine safety checks as part of your Concierge duties

• Manage lost property and assist residents in locating missing items

• Complete weekly fire alarm tests and monitor temporary fire alarm systems

• Assist with bin rotations and ensure bin chutes are kept clear

• Provide detailed handovers to follow-on Concierge staff to ensure continuity

• Keep residents informed of maintenance updates and compliance issues

• Support property management by conducting viewings, inspections, and appointments when required

• A valid UK Driving Licence

• Previous experience in a Concierge or customer service-related role is desirable

• Excellent communication and interpersonal skills

• Ability to remain calm under pressure and handle complaints professionally

• Proactive, practical, and hands-on approach

• Awareness of health and safety procedures