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Lettings OfficerNottinghamTemporaryFull TimeAre you passionate about providing excellent customer service within a housing environment? We have an exciting opportunity for a Lettings Officer to join a dynamic team in Nottingham on a temporary basis.THE ROLEAs a Lettings Officer, you will deliver a customer-focused lettings service, ensuring properties are allocated, managed, and let efficiently while maintaining tenant satisfaction.Key responsibilities include:
- Delivering an accessible and customer-centric lettings service, with a focus on supporting vulnerable applicants.
- Managing empty properties to minimise rental income loss and maintain sustainable tenancies.
- Applying Nottingham City Council Housing Services' Allocations Policy to match customer choice with available housing.
- Conducting property visits, including pre-termination inspections, sign-ups, and viewings.
- Handling telephone enquiries from agencies, partners, and customers, offering accurate advice on housing options.
- Building and maintaining effective relationships with internal and external stakeholders.
- Promoting tenant involvement and ensuring services align with equality and diversity principles.
THE CANDIDATEThe ideal candidate will have previous experience in a similar housing role and a strong commitment to excellent customer service.Essential requirements:
- Experience working within a housing management environment.
- Knowledge of housing legislation and current issues.
- Proven ability to manage empty properties effectively and sustain tenancies.
- Strong interpersonal and communication skills, both verbal and written.
- Proficiency in Microsoft Office applications, with the ability to prepare reports and presentations.
THE CONTRACTTemporary - 3 months ongoingThe pay rate for the role is £18.00 per hour LTD company rate. The PAYE equivalent is £15.35 to per hour, inclusive of holiday.HOW TO APPLYTo apply for this role, please email a copy of your CV to or call to discuss the role in more detail!
