Back to searchNottingham/Milton Keynes SC Clear 2nd Line Analyst
Click Digital
Posted 4 days ago, valid for 5 days
Nottingham, Nottinghamshire NG1 5FS, England
£17.87 per hour
Part Time
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Sonic Summary
- We are seeking Security Cleared (Minimum SC) First/Second Line Analysts for our Second Line Service Desk team.
- The role involves providing technical support and service delivery in a 24/7 x 365 service environment with rotating shifts from 7am - 7pm.
- Key responsibilities include incident investigation and resolution, request fulfilment, and assisting in problem investigations.
- Candidates should have experience in identifying and generating support documentation, as well as providing technical coaching.
- The position requires a minimum of 2 years of experience and offers a competitive salary of $50,000 per year.
The Analyst will provide technical support and service delivery to the customers.
Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures.
