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This IT Desktop Support Analyst role is an excellent opportunity for those with a passion for technology and a knack for problem-solving. You will be a crucial part of the technology team, ensuring smooth operations within a thriving transport company.
Client Details
Our client, based in Nottingham, is a leading player in the transport industry with an employee base of over 2000 spread across various locations. They are known for their robust technological infrastructure and provide services to a diverse portfolio of sites across Nottinghamshire.
Description
- The IT Desktop Support Analyst role will provide first-line and second-line support to internal users, resolving issues related to hardware, software, and networking.
- Escalate complex IT issues to senior team members as needed.
- Conduct routine checks and maintenance of PCs, laptops and peripheral devices.
- Install and configure new IT equipment and software.
- Contribute to IT-related projects and initiatives.
- Maintain an inventory of IT assets and equipment.
- Assist in training staff on the use of software and hardware.
- Ensure adherence to IT policies and procedures.
Profile
As the successful candidate for the IT Desktop Support Analyst role, you should have experience at a 2nd Line level in:
- Windows 11
- Office365
- Active Directory
- PC/laptop break-fix
- SCCM and/or InTune
In addition, you will ideally have:
- A degree in Computer Science, Information Technology, or a related field.
- Excellent communication skills, both written and verbal.
- A customer-focused approach, with the ability to explain technical information in a non-technical way.
Job Offer
- A competitive daily rate of 200 - 225.
- A collaborative and supportive work environment.
- Opportunities for professional development within the transport industry.
