IT Desktop Support Analyst

This is a superb opportunity to join a large-scale business as they implement a range of exciting technology projects, and introduce cutting-edge IT for their growing userbase. You will join as an IT Desktop Support Analyst at their Nottingham head office, providing expert IT Support on both a remote and hands-on basis to end users.

Client Details

• Michael Page are proud to be partnered with an award-winning national brand that have grown into a true market leader within their space.
• Its a great time to be joining them, as they look to invest heavily into their growing technology function throughout the second half of 2024.
• With a new leadership team in place, the business have ambitious plans to scale their technology into a true best-in-class, cloud-focused service, with this role being a central part of support to users on implemented systems.

Description

• The role will largely operate at a 2nd Line level, where you will provide expert technical support to the company's userbase on both a hands-on and remote basis.
• As part of an established team of 3 in the IT Desktop Support Analyst function, you will troubleshoot issues through to resolution, and escalate to the internal infrastructure team where required.
• You will cover a range of technologies, predominantly Microsoft-based, as well as supporting a wide variety of hardware, including PCs, laptops and mobile devices for approx. 500 users.
• The business have a cloud-first strategy, so you will gain a significant level of exposure to Azure, EntraID and Office365.
• Unlike many roles at this level, a ky benefit with this opportunity is that the company are in-sourcing much of their IT from another provider, so you will gain a unique experience as part of an IT team that is genuinely building something for the future, rather than outsourcing to. 3rd party.
• With this comes the career progression opportunities that so many candidates are looking for, as you will have a natural platform to move into more technical project work.
• The business has approx. 10 sites throughout Nottingham that the IT team supports, and whilst most of the role will be dedicated to one head office site, you may be required to travel to other satellite sites when needed.

Profile

As the successful candidate for the IT Desktop Support Analyst role, you will be experienced at a 2nd Line level in the following technologies:

• Windows 10 / 11
• Active Directory - DNS / DHCP
• Office365
• EntraID
• InTune

In addition, you will have excellent hardware support experience of:

• PCs, laptops
• Printers and peripherals
• Mobile devices, both iPhone and Android

Job Offer

• Starting salary of 28,000 - 32,000.
• + Extensive corporate benefits package.