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Are you a tech-savvy problem solver with a passion for business applications and IT support? We are looking for an Application Specialist to manage and optimise key business applications, ensuring our teams have the tools they need to succeed. This role is a great opportunity to work with a range of systems, develop automation skills, and be part of a dynamic IT environment.
What You'll Be Doing
As an Application Specialist, you will:Manage & Maintain Business Applications
- Oversee and configure key applications, including Zoho CRM, Zoho People, Zoho Forms, RADAR Healthcare, Rostering Solutions, and Microsoft Dynamics.
- Customise applications to improve functionality and user experience.
- Provide training and support to staff, ensuring they get the most out of the systems.
- Troubleshoot application issues and work with external vendors for advanced support.
- Keep applications updated and ensure best practices are followed.
IT Support & User Assistance
- Work alongside the IT Help Desk to resolve application-related queries.
- Manage user access and permissions across IT systems.
- Assist with setting up and maintaining IT equipment for staff.
- Support general IT tasks like remote desktop assistance, hardware troubleshooting, and asset management.
Project Involvement & Continuous Improvement
- Participate in IT and application enhancement projects.
- Develop workflow automation and integration's to streamline processes.
- Keep documentation up to date, including user guides and knowledge base articles.
What We're Looking For
Experience with Business Applications - Ideally, you've worked with Zoho CRM, RADAR Healthcare, or similar platforms.Problem Solver - You enjoy troubleshooting and optimising IT systems to improve efficiency.Technical Knowledge - Familiarity with Active Directory, Office 365, Azure, and general IT support tasks.Great Communicator - Able to explain technical concepts to non-technical users and provide clear training.Willingness to Learn - We'll support you in gaining skills like Zoho Deluge Programming, ITIL certification, and PRINCE2 project management.
Advantageous Skills
? ITIL Foundation Certification (or willingness to obtain).? Experience with Microsoft Intune, MobileIron, or Ivanti Neurons for device management.? Basic cyber security knowledge and best practices.? Google Workspace experience for ChromeOS administration.? Experience with Windows imaging tools like Microsoft MDT.
Perks & Benefits
? Opportunity to learn Zoho Deluge Programming and enhance automation skills.? Support for ITIL Certification to develop IT service management expertise.? Training for PRINCE2 Certification to boost project management capabilities.? A collaborative and supportive work environment.? Career growth opportunities in IT applications and support.
?? Important Note: This role requires an Enhanced DBS check before starting employment.
If you're looking for a role where you can develop your application management and IT skills, make an impact, and grow professionally, please send your CV
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
