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3rd Line IT Engineer

Ninetech
Posted a day ago, valid for 11 days
Location

Nottingham, Nottinghamshire NG42QU, England

Salary

£32,000 - £38,400 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The 3rd Line IT Engineer position is a full-time role based in Nottingham, offering a starting salary of up to £40,000 along with excellent benefits and formal training packages.
  • The role involves providing high-quality technical support, implementation, and maintenance of IT systems for small and medium-sized businesses as part of a growing Managed Service Provider.
  • Candidates must have essential experience in an MSP environment and possess strong knowledge of Windows Servers, Active Directory, and virtualization technologies.
  • Additional technical requirements include familiarity with networking technologies, Microsoft Azure, Office 365, and backup technologies like VEEAM.
  • The position is ideal for someone with excellent problem-solving skills and strong communication abilities, looking to engage in exciting projects and support tasks.

Job Title: 3rd Line IT Engineer - MSPLocation: Nottingham, hybridJob Type: Full-TimeSalary: £40,000 + Fantastic Benefits & Formal Training

Package

  • Starting salary of up-to £40,000
  • Formal Microsoft Training
  • 25 Days’ Annual Leave + 8 Bank Holidays
  • Professional & Personal Development Plans

Company Overview

A growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to small and medium-sized businesses. As we continue to expand, we’re looking for a talented 3rd Line IT Engineer to join our team and play a key role in delivering exciting projects and supporting & maintaining clients' IT infrastructure.

The Role

As 3rd Line IT Engineer, you will be responsible for delivering high-quality technical support, implementation, and maintenance of IT systems for our clients. You will work across a variety of environments, providing infrastructure solutions that include servers, storage, networks, security, and cloud services. This is a hands-on role with a focus on delivering a wide range of complex rollout, refresh, and upgrade projects.

Key Responsibilities

  • Provide technical support for server, network, and cloud infrastructure across multiple client sites.
  • Troubleshoot and resolve issues related to hardware, software, and networking.
  • Manage installations, upgrades, and migrations of client IT systems.
  • Monitor system performance, ensuring reliability, security, and high availability.
  • Implement infrastructure solutions that meet client needs, including on-premise, cloud, and hybrid setups.
  • Assist with security implementation, including firewalls, backups, and disaster recovery planning.
  • Document IT processes, configurations, and support procedures.
  • Collaborate with clients and internal teams to provide proactive and reactive support, ensuring timely resolution of issues.
  • Participate in on-call rotation for after-hours support as needed.

Technical Requirements

  • MSP experience is ESSENTIAL
  • Strong knowledge of Windows Servers, Active Directory, and virtualisation technologies (VMware or Hyper-V).
  • Familiarity with networking technologies such as firewalls, switches, VPNs, and wireless networks.
  • Experience with Microsoft Azure and Office 365.
  • Experience with VEEAM, or similar backup technologies
  • Experience with Intune or Autopilot
  • Experience with SAN or NAS storage devices
  • Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
  • Strong communication skills, capable of working with both technical and non-technical stakeholders.

If you're looking to step into a role which provides a blend of exciting project work and escalations, make sure you apply now!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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