Helpdesk Operator

Your new companyWorking as a part of a small team, you will play a key role in supporting help desk enquiries to the wider organisation.Duties will include:* Providing support to the client and answering calls and emails in a professional and timely manner * Determine the nature and priority of faults based on information provided by the client * Raise and assign work orders to relevant resources. * Ensure work is scheduled and in accordance with SLAs, and update client's systems. * Review of all subcontractors submitted paperwork to ensure management* Support with managing the supply chain and driving them to attend within required SLAs * Allocation of internal engineers for call-outs and maintenance visits, driving the engineering team to attend to all call-outs within required SLAs. * Monitoring calls received from the customer through to completion and updating records * To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and service levels * Manage system as a key userWhat you'll get in returnThis is a temporary role with a view to going permanent.Mon-Fri 40 hours a week£11.44 per hourOn-site canteenOn-site parkingWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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