IT Support Engineer - Nottingham

1st Line IT Support EngineerLocation: Nottingham Salary: Up to £28,000 Depending on Experience

Are you passionate about technology and providing excellent customer service? My client is on the search for a highly motivated 1st Line IT Engineer. In this role, you will be the first point of contact for their users, resolving technical issues and providing a high level of support to ensure smooth IT operations across the business.

Key responsibilities:

* Provide 1st line technical support to end-users via phone, email, and in-person.* Diagnose and troubleshoot hardware and software issues, including desktops, laptops, mobile devices, and printers.* Set up and configure new user accounts, devices, and software applications.* Assist with network connectivity problems and basic server issues.* Log, prioritise, and manage support tickets in the helpdesk system, escalating when necessary.* Provide guidance and training to users on IT-related topics.* Assist in maintaining IT records and ensuring up-to-date software licensing.

Experience:

* Previous experience in a 1st Line Support or Helpdesk role is preferred but not essential (full training provided).* Good understanding of Windows OS, Microsoft Office Suite, and basic networking principles.* Familiarity with Active Directory, Office 365, and basic server administration is a plus.* Excellent communication skills.* Strong problem-solving ability and attention to detail.* Ability to work independently and as part of a team in a fast-paced environment.

This is such an exciting opportunity to kick start or progress your IT career, apply now!