Level 3 Tech Support – NG11, Kingston Upon Soar – £30,000 – £35,000 + Bonus & BenefitsAre you the tech expert other IT pros turn to for support? If you thrive on solving complex issues, enjoy working across diverse systems, and want to influence the growth of a niche data storage company, this could be your next big move.What makes this role as Tech Support so good?Join a growing company specialising in data archiving and forensic transfer solutions, where you’ll have the chance to work on cutting-edge storage technologies. What to expect in this Tech Support role:

Career variety – Split between office-based and client fieldwork, keeping your days dynamic and engaging.
Career progression – Work closely with the Director, gaining exposure to business growth strategies and contributing directly to the company’s success.
Technical mastery – Build labs, develop proof-of-concept solutions, and integrate multi-platform technologies.

In this hands-on role as Tech Support, you’ll be the go-to tech specialist, supporting clients with advanced technical issues, testing new solutions, and helping to shape internal processes. Your key responsibilities will include:

Client support: Provide expert remote and on-site technical support to clients, resolving complex hardware and software issues.
Solution development: Build and test lab environments, demonstrating proof-of-concept solutions to secure new business opportunities.
Hardware & systems: Install, configure, and repair data storage hardware, including tape libraries and optical solutions.
Process improvement: Collaborate with the Director to refine support processes and train future team members.
Integration & networking: Support solutions across multiple platforms (Windows, macOS, Linux) and ensure seamless network integration.

As the Tech Support you will receive:

?? Competitive salary: £30,000 – £35,000 + bonus.
?? Generous holiday: 30 days + bank holidays.
?? Pension & perks: Bonus scheme, company pension, and a chance to work on a variety of innovative projects.
�? Professional growth: Work alongside industry experts, expanding your skills in cutting-edge data storage and forensic solutions.
?? Work-life balance: Monday to Friday, 9:00 AM – 5:00 PM schedule with no weekend work.

As the Tech Support we would like you to have:

Proven experience in Level 3 technical support or a similar role.
Strong problem-solving skills and attention to detail.
Ability to work independently and handle challenges under pressure.
A valid UK driving licence and own transport (due to the location).
Willingness to undergo police vetting for security clearance.

Desirable Skills & Experience

Familiarity with S3 storage, data storage technologies, and backup solutions.
Experience with Windows, macOS, Linux shell administration, and HPe servers.
Networking knowledge (TCP/IP) and basic scripting or programming skills.
Skills in photography, videography, and managing large media files.

Ready to take the next step?If you’re looking for a role where you can make a real impact, develop your skills, and grow with an expanding company, apply now!

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